Previous Connectivity Setup And Issues
SGS Energy did not require an Orbital Net service until they relocated their main office to Manston Business Park.
SGS Energy
Introduction
SGS Energy is committed to providing renewable energy solutions to homes and businesses across Kent and Aberdeenshire. Their services include Solar PV systems, Heat Pumps, and EV charging solutions, helping customers reduce their carbon emissions while potentially lowering their energy costs.
By offering sustainable alternatives to traditional energy sources, SGS Energy supports organisations and homeowners looking to improve energy efficiency and make a positive impact on the environment.
Their customers range from homeowners and landlords to schools, nursing homes, councils, hospitals and commercial property owners, each with different building types and energy needs.
Research & Development
Why Were They Looking To Change Providers
Approximately 4-5 years ago, SGS Energy moved into Manston Business Park and required a reliable, high-speed internet connection for their new office.
As Orbital Net operates the fibre infrastructure within the business park, SGS Energy was referred to us as the most suitable provider for the location. They needed a connectivity solution that would support their growing business.
Why They Chose Orbital Net
With Orbital Net’s full fibre network already established within Manston Business Park, we were able to provide a faster and more reliable solution than many alternative connectivity options available at the time.
In addition, SGS energy and Orbital Net are active members of the same BNI networking group in Canterbury, Kent, allowing a strong working relationship to develop over the years. This has enabled us to better understand SGS Energy’s requirements and provide ongoing support as their business has grown.
The Solution
Utilising Our Orbital Infrastructure
Orbital Net initially supplied a full fibre connection to SGS Energy’s office at Manston Business Park, delivering the speed and reliability they needed.
As the relationship developed, SGS Energy approached us to review connectivity across two additional home office locations in Thanet. With existing broadband contracts approaching renewal, they wanted to simplify their services and bring all three locations under a single provider.
We subsequently delivered:
- Full fibre connectivity to the Manston head office.
- FTTP broadband services to two home office locations.
- New routers across the sites to improve network performance and reliability.
- Significant speed upgrades across all locations.
- Plans to deploy a mesh Wi-Fi solution to further improve wireless coverage at one of the sites.
Having regular contact through BNI also made discussions around future requirements and contract renewals much more straightforward and efficient.
The Result
Connecting the Future of Renewable Energy
By consolidating all connectivity services with Orbital Net, SGS Energy now benefits from having all internet services managed under one roof, with a single point of contact for account management.
Key outcomes include:
- Full management of connectivity across three separate locations.
- Broadband speeds at the Manston office increased to up to 900Mbps.
- Home office connections upgraded from 100Mbps to 1Gbps.
- Improved reliability and performance through upgraded networking equipment.
- A simplified approach to managing multiple contracts and suppliers.
Through our ongoing relationship and regular networking, further partnership opportunities have also been identified. SGS Energy specialises in EV charging installations, one of their core service offerings, and there is potential for both businesses to collaborate through mutual referrals.
At Orbital Net, we understand the value of strong partnerships and how working together can create additional opportunities for both businesses and their customers. Our relationship with SGS Energy is a great example of how a connectivity provider can become a trusted long-term business partner rather than simply a supplier.
