Careers

Company

Welcome to the careers page for the Orbital Internet Group, where we recruit for roles across all of our brands, Orbital Net, Vfast Internet and Vfast Parks.

We’re growing quickly and so can you...

Take a look at the roles we are recruiting for, if you think you match our requirements then we want to hear from you.

Service Delivery Coordinator

£19500 - £24000

Location: Bekesbourne, Kent

Salary: £19500 - £24000 DOE (£19500 - £24000 )

Job Type: Permanent

Job Information

Orbital Internet Group is an Award winning and leading provider in the telecoms industry that has been in operation for over 20 years.

We take immense pride in the services we deliver, including our in-house designed WiMAX wireless solution and bespoke Holiday Park Connectivity options.

Despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services. From clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow.

We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands.

With this growth and the amazing opportunities, we have in front of us we see exciting times ahead, and we are now looking for someone dynamic to be part of that.


 
The Orbital Living Wage 
We are pleased to introduce in 2022 the Orbital Internet Group living wage. This means regardless of what salary you join us on, you will receive a minimum of £21,000 per annum once you have passed your training and probation period (normally 6 months). Every employee is eligible for the Orbital Living Wage once qualified. That puts all our staff at least 13% above the national minimum wage.  

Summary

  • Monday - Friday
  • 9am-5.30pm
  • Hybrid working environment from home and the office
  • Salary £19,500-£24,000 DOE 

We are currently looking for talented individuals with excellent organisational skills and telecoms knowledge to join our provisioning team in Canterbury, Kent. Your main task is to manage (co-ordinate the delivery of) orders on behalf of the solutions team, managing an order through to completion.  

As our business has grown, the amount of services to be delivered has increased, we need more support in this department to keep everything running smoothly.  
For this role previous provisioning experience is preferred but not required. You will be provided with training and constant support from the whole team. 

The role involves a lot of communication with 3rd party suppliers, customers and internal teams so good communication skills is essential.  
You will primarily work across our B2B brand Orbital Net.  

Candidate Profile & Attributes

Attributes 

The type of person most suited for this role will: 

  • Have 'can do' and positive attitude towards work and personal development
  • Be an excellent team player with ability to work under pressure
  • Be a self-motivated, enthusiastic problem solver
  • Have fantastic communication skills and really enjoy working with people
  • Be highly organised and efficient, with the ability to multitask
  • Be exceptionally diligent and thorough in their work
  • Be an all-round pleasant person to work with! 

We are looking for candidates who are adaptable, knowledgeable, creative, quick thinking and highly organised. 
 
Skills 

  • Excellent telephone manner
  • Strong organisational skills with a keen eye for detail
  • Ability to manage own workload and multitask
  • Excellent communicator able to interface and establish relationships at all levels and to people of varying technical capability.
  • Telecoms experience would be beneficial, including Mobile, Voice or Data related.
  • Provisioning / Order entry experience within an ISP or IT Services Provider ideal but not essential.
  • Customers service experience is highly desirable to demonstrate your ability to be customer facing
  • Sound knowledge of connectivity services such as Ethernet and FTTC/P would be beneficial
  • Full knowledge of Microsoft platform and happy to learn new tools to help increase efficiency 

Key Responsibilities

  • Your responsibilities will include:
  • Responsible for the placement of orders on supplier portals or via manual order forms.
  • Management & tracking of orders through to completion.
  • Working with departments to identify potential issues in orders to manage these proactively.
  • Ensuring all relevant fields on internal systems are updated in real time.
  • Liaise with end customers and suppliers regarding order queries/amendments.
  • Provide technical advice to customers and internal staff.
  • Co-ordinate jobs/arrange engineer visits with the engineering department.
  • Deal with order rejections.
  • Liaise with customer/business partners and suppliers to resolve issues and provide regular updates.
  • Schedule and action all tasks to completion with specified timescales.
  • Follow all procedures and deliver high level customer service for maximum customer satisfaction.
  • Ensure all systems are kept fully updated for each action and point of customer contact.
  • Make welcome/confirmation calls and send confirmation emails during delivery process.
  • You will take full ownership of the end-to-end delivery service, and using a variety of communication methods, managing orders to fulfilment.
  • Engaging with other departments including Accounts, Solutions and Support to ensure the customer is correctly onboarded.
  • Ensure correct scheduling with the customer and internal teams for the customer install/cut-over activity
  • Identify and manage dependencies which may affect the success of deliveries.
  • Ability to establish a great working relationship with customers, internal staff, engineering team and B2B customers.


1st stage: Around 10 -15-minute video call on Teams with our recruitment officer.  
This stage allows us to see if you we are the right fit for each other.  
 
2nd stage: Up to 30 minute video call on Teams with our recruitment officer and the relevant line manager candidates would report to  
This stage allows us to go into more detail about the role, and offers you and your potential line manager to chat more . 
 
3rd stage: Face to face interview at our Head Office where candidates can see their potential office and meet our team.   
This is where you can see the environment you would work within, where you would sit if you work from the office and to say hello to our friendly team. 
 
And finally  
 
If you have any questions, please do get in touch. We are always happy to discuss the role to help you decide if it’s the one you want to apply for.   
 
Culture is a hugely important factor at Orbital Internet Group, we know that can make all the difference to the service our customers receive if our employees are happy and engaged in their work. 
There is a lot of potential within our group for someone ambitious that would like to grow. It’s a great time to get into Telecomms and we are excited to bring more positive people into the fold.  
 
We might have a rural location which is gorgeous to work in, but it's also really easy to get to! Public transport has a bus and train from Canterbury stop practically at our front door.  
  
Like what you see but not sure you are qualified or meet all the criteria? If you are keen, then so are we. We always want to talk to people who really want to work with us so drop us a line and have a chat with our friendly recruitment reps who would be happy to talk through our opportunities.   
 
careers@orbital.net   

Customer Experience Representative

£21,000

Location: Bekesbourne Nr Canterbury

Salary: £21,000 (£21,000)

Job Type: Part Time

Job Information

  • Office Opening Hours are Mon - Fri. 9am to 5:30pm
  • Based at our Head Office in Bekesbourne
  • £19,000 rising to £21,000 (as part of the Orbital Net Living Wage) 

 

Who are we? 


The Orbital Internet Group is an Award winning, leading provider in the telecoms industry that has been in operation for over 20 years. 
The business is growing quickly and the injection of new capital from our Private Equity Partners, has only enhanced this. The business has a loyal customer base and scores highly on all customer satisfaction metrics. 


We have big plans to bring full fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands. We are also specialists in the WIMAX wireless connectivity solution which brings superfast internet to people who otherwise would have nothing.  
We have 3 brands within the group, Orbital Net, Vfast Internet and Vfast Parks. All of which offer their own set of products and services to suit our customer base.  


We are looking for dynamic candidates to join us who want to jump in at a time of huge change to help us create what our future will look like.  


The way we operate has changed a lot over the last couple of years, we understand more now than ever the importance of getting the right people to help build a positive culture and a great place to work for all our employees.  
 
The Orbital Living Wage 


We are pleased to introduce in 2022 the Orbital Internet Group living wage. This means regardless of what salary you join us on, you will receive a minimum of £21,000 per annum once you have passed your training and probation period (normally 6 months). Every employee is eligible for the Orbital Living Wage once qualified. That puts all our staff at least 13% above the national minimum wage.  

Summary

This is an excellent opportunity for someone who really enjoys their day to be varied, whilst having the opportunity to really learn what is means to be responsible for our customer’s experience. 
You will work closely with the rest of our experience team, going above and beyond to support our customers. This will involve speaking with our customers but importantly the work behind the scenes that creates the experience for them.  


Working across all our brands but primarily within Vfast Internet you will be speaking with consumers regularly, making sure they are happy with the service they receive and clear on the journey ahead with Vfast.  


As our business is growing, the demand in our experience team is increasing. We are looking for someone to jump right in and in return you will have a supportive and friendly team behind you every step of the way.  

Candidate Profile & Attributes

The type of person we are looking for will be 

  • Organised
  • Efficient
  • Thorough in their approach
  • Super friendly and genuinely want to help our customers
  • Approachable and have a positive attitude
  • Adaptable and open to change

The team you will be joining is a very welcoming bunch who are thrilled at the idea of a new addition. This role can get really busy, so you should be confident to manage this, especially with the support of the people around you. If you have a good sense of humour that will help you cope in the busy times and fit in with your team and the rest of the wider business!  

We are looking for candidates who are adaptable, knowledgeable, creative, quick thinking and highly organised. 
 
Skills 

  • Eager to provide first call resolution
  • Able to quickly inspire confidence in others and build rapport with the customer
  • Able to remain calm and focused in an ever-changing environment
  • Experience of working successfully in an ‘unscripted’ customer contact environment an advantage
  • Excellent communication skills in order to provide clear and concise telephone and e-mail support
  • Experience with Microsoft packages is essential (I.e. word, excel, email etc)
  • Other tools we use are Microsoft Teams, we also use a lot of our own inhouse tools  
  • You should be confident in learning to navigate new softwares, with full training and support given

Key Responsibilities

What will an average day consist of?

  • Handling incoming customer enquiries and responding in a helpful and thorough manner, this could be by phone or email
  • Processing customer orders, we have various products and ways of delivering services to our customers, with full training you will be able to process them but you will likely be allocated one to focus on as your primary responsibility
  • Occasionally liaising with our supplier partners on any escalations, issues or questions and building relationships with them to cover for absences within the team
  • Managing customer experience, this includes involvement in suggesting way to increase efficiency for current processes or any areas you think could be improved on
  • Escalating more complex calls to the relevant Support members, sometimes you wont be able to handle every call and you will need to pass the customer on to the relevant team member in another department for support
  • Giving timely and accurate responses to enquiries, we pride ourselves on quick response times when our customers need us
  • Complaint handling, following the internal complaints escalation process when necessary

Answering customer sales queries, if a customer calls with a question about our service, packages or processes, you will be our advocate and with the aid of the necessary documentation will support our customers to make an informed choice about their provider 
 
The role and its responsibilities will be changeable, especially near the beginning of the appointment. Every day will look different, but we will review regularly to ensure the responsibilities are clear and kept up to date. We are still growing and will continue to add to our team in the future. 
 
Interview Process 
 
The interview process consists of: 


1st stage: Around 10 -` 15 minute video call on Teams with our recruitment officer. 
This stage allows us to see if you we are the right fit for eachother. 
2nd stage: Up to 30 minute video call on Teams with our recruitment officer and the relevant line manager candidates would report to 
This stage allows us to go into more detail about the role, and offers you and your potential line manager to chat more 
3rd stage: Face to face interview at our Head Office where candidates can see their potential office and meet our team.  
This is where you can see the environment you would work within, where you would sit if you work from the office and to say hello to our friendly team 
 
 
And finally 


If you have any questions, please do get in touch. We are always happy to discuss the role to help you decide if it’s the one you want to apply for.  
Culture is a hugely important factor at Orbital Internet Group, we know that can make all the difference to the service our customers receive if our employees are happy and engaged in their work.  
There is a lot of potential within our group for someone ambitious that would like to grow. It’s a great time to get into Telecomms and we are excited to bring more positive people into the fold. 
 
We might have a rural location which is gorgeous to work in, but its also really easy to get to! Public transport has bus and train from Canterbury stop practically at our front door. If you drive we have on site parking.  
 
Like what you see but not sure you are qualified or meet all the criteria? If you are keen then so are we. We always want to talk to people who really want to work with us so drop us a line and have a chat with our friendly recruitment reps who would be happy to talk through our opportunities.  
 
careers@orbital.net  

Business Development Manager

OTE £50,000

Location: Bekesbourne

Salary: £30,000 basic plus competitive commission scheme with OTE at least £20,000 (OTE £50,000)

Job Type: Permanent

Job Information

  • Monday - Friday
  • 9am-5.30pm
  • Hybrid work from home and the office
  • £30,000 basic plus competitive commission scheme with OTE at least £20,000 

 

Are you looking for an exciting career in Sales? Do you have industry experience in the Telecommunications field? 

Orbital have been in operation for more than 20 years and we are looking for naturally friendly, personable and fun people to join our sales team.  
We will provide full training and all the equipment you need to help you deliver success. 

The business is growing quickly and the injection of new capital from our Private Equity Partners, has only enhanced this. The business has a loyal customer base and scores highly on all customer satisfaction metrics. 


We have 3 brands within the group, Orbital Net, Vfast Internet and Vfast Parks. All of which offer their own set of products and services to suit our customer base. 
Despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services. From clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow. 


We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands. 


With this growth and the amazing opportunities, we have in front of us we see exciting times ahead, and we are now looking for dynamic candidates to join us who want to jump in at a time of huge change to help us create what our future will look like. 


The way we operate has changed a lot, we understand more now than ever the importance of getting the right people to help build a positive culture and a great place to work for all our employees.  

 

The Orbital Living Wage 


We are pleased to introduce in 2022 the Orbital Internet Group living wage. This means regardless of what salary you join us on, you will receive a minimum of £21,000 per annum once you have passed your training and probation period (normally 6 months). Every employee is eligible for the Orbital Living Wage once qualified. That puts all our staff at least 13% above the national minimum wage.  

Summary

In this exciting Business Development Manager role at Orbital, you’ll have a direct impact on the growth and success of our business through your contribution to generating new leads and converting inbound ones, across multiple channels.  


You’ll also be responsible for developing and growing your own outbound activity and collaborating with other key stakeholders to close business across all product sets.

 
The most important element to your role will be maintaining our positive reputation. We have spent years delivering the services that people need and finding solutions where no one else can. This is what differentiates us from other service providers coupled with our highly rated customer experience and easy to reach, responsive support team.  


Your excellent communication skills and the ability to build relationships at all levels will be essential. We require can-do attitude and oodles of passion for the brand. 


You will primarily work on our Orbital brand, which is a B2B environment, with occasional work across our B2C and B2B2C brands when required. 


As part of a team of business developers and account managers you will work as a team to follow the sales strategy, and independently to form relationships with your prospects.  

Candidate Profile & Attributes

We are looking for the following attributes from our Business Development Manager:  

  • Ability to put the customer first and always adopt a customer centric attitude
  • Someone who always looks for a solution that will support our customers' needs
  • Well organised and self-motivated team player
  • You should have a positive outlook and work well with your team, willing to support others when needed
  • You should be diligent and thorough  
  • A confident character who is happy to contribute to the wider business requirements  
  • Self-motivated and thrive in being part of a team working to achieve targets of New Business

We are looking for candidates who are adaptable, knowledgeable, creative, quick thinking and highly organised. 


Skills/Experience

  • Proven experience as a Business Development Executive, Sales Manager/Executive or similar, whilst successfully generating leads, converting inbound enquiries and meeting sales quotas
  • Fantastic communication skills, both written and verbal
  • Are comfortable presenting products or services over the phone and Teams
  • Ability to effectively overcome objections, negotiate and close sales, whilst providing excellent customer service
  • Confident in the use of Outlook, Word, Excel and customer databases (CRMs)
  • Strong ability to maximise opportunities outside of one product set
  • You will be thorough with your admin to support your individual sales process 

Key Responsibilities

  • You will engage in meaningful conversations with customers and ask relevant questions to understand their requirements and close sales when the opportunities arise
  • Answer questions about the product, showcasing the brand image and technology to gain customer buy-in and loyalty
  • Achieve sales revenue targets by creating business opportunities from self-generated and Company generated leads
  • Build and maintain relationships with clients that lead to increased revenue through outstanding customer service
  • Drive new business development with existing and new prospect accounts
  • Visits to customers when required, you must have your own transportation
  • Carry out effective account management providing excellent customer service
  • Forecast accurately and present back to the senior management team
  • Be timely and accurate with the administration of your prospects/customers/accounts
  • Carry the customer relationship through the sales and delivery cycle including after care
  • Actively gather feedback from your customers and report that back to the leadership team, when appropriate, gathering that feedback on our digital platforms (Trust Pilot)
  • Feedback on useful competitor knowledge and suggest solutions based on the information you gather 

 

The role and its responsibilities might be changeable, especially near the beginning of the appointment.

Every day will look different, but we will review regularly to ensure the responsibilities are clear and kept up to date. We are still growing and will continue to add to our team in the future, so we want to ensure we are maximising the strengths of our employees.  
 
 
 
Interview Process 
(This can vary from time to time) 


1st stage: Around 10 -15-minute video call on Teams with our recruitment officer.  
This stage allows us to see if you we are the right fit for each other.  
 
2nd stage: Up to 30 minute video call on Teams with our recruitment officer and the relevant line manager candidates would report to  
This stage allows us to go into more detail about the role, and offers you and your potential line manager to chat more  
 
3rd stage: Face to face interview at our Head Office where candidates can see their potential office and meet our team.   
This is where you can see the environment you would work within, where you would sit if you work from the office and to say hello to our friendly team 
 
And finally  
 
If you have any questions, please do get in touch. We are always happy to discuss the role to help you decide if it’s the one you want to apply for.   
Culture is a hugely important factor at Orbital Internet Group, we know that can make all the difference to the service our customers receive if our employees are happy and engaged in their work.   
There is a lot of potential within our group for someone ambitious that would like to grow. It’s a great time to get into Telecomms and we are excited to bring more positive people into the fold.  
  
We might have a rural location which is gorgeous to work in, but it's also really easy to get to! Public transport has bus and train from Canterbury stop practically at our front door.  
Driving is essential for this role as you will be visiting customers from time to time.  
  
Like what you see but not sure you are qualified or meet all the criteria? If you are keen, then so are we. We always want to talk to people who really want to work with us so drop us a line and have a chat with our friendly recruitment reps who would be happy to talk through our opportunities.   
  
careers@orbital.net   

Orbital, celebrating 25 years of innovation.

Telecoms is the ever changing industry, with new developments almost every day there is always more to learn.
Everyone in our business is given the opportunity to expand their knowledge base and skill set just by joining one of our dynamic teams. There is no time for boredom which is why we focus our recruitment efforts on finding the most driven and eager talents.
Our head office is located in the Canterbury countryside and is currently being developed for further office space allowing for future company expansion.

We are always open to hearing from people who want to be a part of our team.

Submit your CV and we will keep hold of it for when a suitable role becomes available.