Location: Bekesbourne
Salary: £30,000 basic plus competitive commission scheme with OTE at least £20,000 (OTE £50,000)
Job Type: Permanent
Job Information
- Monday - Friday
- 9am-5.30pm
- Hybrid work from home and the office
- £30,000 basic plus competitive commission scheme with OTE at least £20,000
Are you looking for an exciting career in Sales? Do you have industry experience in the Telecommunications field?
Orbital have been in operation for more than 20 years and we are looking for naturally friendly, personable and fun people to join our sales team.
We will provide full training and all the equipment you need to help you deliver success.
The business is growing quickly and the injection of new capital from our Private Equity Partners, has only enhanced this. The business has a loyal customer base and scores highly on all customer satisfaction metrics.
We have 3 brands within the group, Orbital Net, Vfast Internet and Vfast Parks. All of which offer their own set of products and services to suit our customer base.
Despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services. From clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow.
We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands.
With this growth and the amazing opportunities, we have in front of us we see exciting times ahead, and we are now looking for dynamic candidates to join us who want to jump in at a time of huge change to help us create what our future will look like.
The way we operate has changed a lot, we understand more now than ever the importance of getting the right people to help build a positive culture and a great place to work for all our employees.
The Orbital Living Wage
We are pleased to introduce in 2022 the Orbital Internet Group living wage. This means regardless of what salary you join us on, you will receive a minimum of £21,000 per annum once you have passed your training and probation period (normally 6 months). Every employee is eligible for the Orbital Living Wage once qualified. That puts all our staff at least 13% above the national minimum wage.
Summary
In this exciting Business Development Manager role at Orbital, you’ll have a direct impact on the growth and success of our business through your contribution to generating new leads and converting inbound ones, across multiple channels.
You’ll also be responsible for developing and growing your own outbound activity and collaborating with other key stakeholders to close business across all product sets.
The most important element to your role will be maintaining our positive reputation. We have spent years delivering the services that people need and finding solutions where no one else can. This is what differentiates us from other service providers coupled with our highly rated customer experience and easy to reach, responsive support team.
Your excellent communication skills and the ability to build relationships at all levels will be essential. We require can-do attitude and oodles of passion for the brand.
You will primarily work on our Orbital brand, which is a B2B environment, with occasional work across our B2C and B2B2C brands when required.
As part of a team of business developers and account managers you will work as a team to follow the sales strategy, and independently to form relationships with your prospects.
Candidate Profile & Attributes
We are looking for the following attributes from our Business Development Manager:
- Ability to put the customer first and always adopt a customer centric attitude
- Someone who always looks for a solution that will support our customers' needs
- Well organised and self-motivated team player
- You should have a positive outlook and work well with your team, willing to support others when needed
- You should be diligent and thorough
- A confident character who is happy to contribute to the wider business requirements
- Self-motivated and thrive in being part of a team working to achieve targets of New Business
We are looking for candidates who are adaptable, knowledgeable, creative, quick thinking and highly organised.
Skills/Experience
- Proven experience as a Business Development Executive, Sales Manager/Executive or similar, whilst successfully generating leads, converting inbound enquiries and meeting sales quotas
- Fantastic communication skills, both written and verbal
- Are comfortable presenting products or services over the phone and Teams
- Ability to effectively overcome objections, negotiate and close sales, whilst providing excellent customer service
- Confident in the use of Outlook, Word, Excel and customer databases (CRMs)
- Strong ability to maximise opportunities outside of one product set
- You will be thorough with your admin to support your individual sales process
Key Responsibilities
- You will engage in meaningful conversations with customers and ask relevant questions to understand their requirements and close sales when the opportunities arise
- Answer questions about the product, showcasing the brand image and technology to gain customer buy-in and loyalty
- Achieve sales revenue targets by creating business opportunities from self-generated and Company generated leads
- Build and maintain relationships with clients that lead to increased revenue through outstanding customer service
- Drive new business development with existing and new prospect accounts
- Visits to customers when required, you must have your own transportation
- Carry out effective account management providing excellent customer service
- Forecast accurately and present back to the senior management team
- Be timely and accurate with the administration of your prospects/customers/accounts
- Carry the customer relationship through the sales and delivery cycle including after care
- Actively gather feedback from your customers and report that back to the leadership team, when appropriate, gathering that feedback on our digital platforms (Trust Pilot)
- Feedback on useful competitor knowledge and suggest solutions based on the information you gather
The role and its responsibilities might be changeable, especially near the beginning of the appointment.
Every day will look different, but we will review regularly to ensure the responsibilities are clear and kept up to date. We are still growing and will continue to add to our team in the future, so we want to ensure we are maximising the strengths of our employees.
Interview Process
(This can vary from time to time)
1st stage: Around 10 -15-minute video call on Teams with our recruitment officer.
This stage allows us to see if you we are the right fit for each other.
2nd stage: Up to 30 minute video call on Teams with our recruitment officer and the relevant line manager candidates would report to
This stage allows us to go into more detail about the role, and offers you and your potential line manager to chat more
3rd stage: Face to face interview at our Head Office where candidates can see their potential office and meet our team.
This is where you can see the environment you would work within, where you would sit if you work from the office and to say hello to our friendly team
And finally
If you have any questions, please do get in touch. We are always happy to discuss the role to help you decide if it’s the one you want to apply for.
Culture is a hugely important factor at Orbital Internet Group, we know that can make all the difference to the service our customers receive if our employees are happy and engaged in their work.
There is a lot of potential within our group for someone ambitious that would like to grow. It’s a great time to get into Telecomms and we are excited to bring more positive people into the fold.
We might have a rural location which is gorgeous to work in, but it's also really easy to get to! Public transport has bus and train from Canterbury stop practically at our front door.
Driving is essential for this role as you will be visiting customers from time to time.
Like what you see but not sure you are qualified or meet all the criteria? If you are keen, then so are we. We always want to talk to people who really want to work with us so drop us a line and have a chat with our friendly recruitment reps who would be happy to talk through our opportunities.
careers@orbital.net
