Careers

Company

Welcome to the careers page for the Orbital Internet Group, where we recruit for roles across all of our brands, Orbital Net, Vfast Internet and Vfast Parks.

We’re growing quickly and so can you...

Take a look at the roles we are recruiting for, if you think you match our requirements then we want to hear from you.

1st Line Technical Support

From £21,000.00 + per year DOE

Location: Canterbury, Kent

Salary: From £21,000.00 + per year DOE (From £21,000.00 + per year DOE)

Job Type: Permanent

Job Information

Orbital Internet Group is an Award winning and leading provider in the telecoms industry that has been in operation for over 20 years.

We take immense pride in the services we deliver, including our in-house designed WiMAX wireless solution and bespoke Holiday Park Connectivity options.

Despite the way the world has changed in the past 18 months we have seen fantastic growth and demand for our services. From clients working from home, businesses changing the way they work and the popularity of holidaying in the UK, we have been there to make sure our clients can adapt to these situations and grow.

We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands.

With this growth and the amazing opportunities we have in front of us we see exciting times ahead, and we are now looking for someone dynamic to be part of that.

The right candidate will have the chance to work in our purpose-built modern office based just outside of Canterbury and should have had experience of working in a technical support role. You will be required to work 37.5 hours a week in a shift pattern typically between 8am and 8pm Monday to Sunday with the possibility of out of hours work as well.

 

Summary

The right candidate will have the chance to work in our purpose-built modern office based just outside of Canterbury and should have had experience of working in a technical support role. You will be required to work 37.5 hours a week in a shift pattern typically between 8am and 8pm Monday to Sunday with the possibility of out of hours work as well.

The ideal candidate will be organised, motivated, articulate, and proactive, with strong attention to detail. As a company, we welcome open collaboration and your ideas will be greatly valued. The willingness to learn new things and embrace technologies used within the company will greatly help with progression, complemented by the ability to complete projects under minimal supervision.

The overall purpose of the role is to provide 1st line technical support to Orbital Internet Group’s residential and business users. A core focus of the role is problem analysis and resolution to the customer’s satisfaction. This is a demanding first line position, calling for a high standard of customer support to be delivered. Your role will include both supporting customers on the telephone and also answering tickets via our online helpdesk. As the role includes dealing with customers, you will be required to present a friendly, helpful, positive attitude at all times. Orbital Internet Group offer a wide variety of internet-based products, and your ability to support all of these is essential.

This role will suit individuals who are committed to providing premium quality technical support and are able to troubleshoot in a thoughtful and efficient way, in some instances identifying a problem with limited information from the customer. Your ability to provide fast, concise information is essential.

Candidate Profile & Attributes

  • Proven experience in a technical customer service/technical support environment
  • Exposure to multiple operating systems including Windows 10 and Mac OSX.
  • Excellent Knowledge of Wireless Technologies
    Strong Email Client knowledge including Outlook, Thunderbird, Mac Mail
  • Working knowledge and experience of core networking technologies such as IP, DNS, DHCP and NAT
  • Good understanding of IP subnetting
  • Familiarity with VoIP
  • Some form of IT qualification a bonus
  • Analytical structured approach to problem-solving
  • Committed to service excellence
  • Eager to provide first call resolution
  • Able to quickly inspire confidence in others and build rapport with the customer
  • Able to remain calm and focused in an ever-changing environment
  • Experience of working successfully in an ‘unscripted’ customer contact environment an advantage
  • Excellent communication skills in order to provide clear and concise telephone and e-mail support
  • Keeps up to date with technology trends and has keen interests in fields relevant to the position.

Key Responsibilities

  • To provide 1st line technical support; answering support queries via phone and dedicated web-based helpdesk; in a thoughtful and efficient way.
  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To escalate more complex calls to the relevant Support members.
  • Giving timely and accurate responses to enquiries.
  • Providing customer coaching in order to help the customer resolve problems themselves.
  • Provide relevant information and answer customer queries via phone or helpdesk.

Marketing Administrator

Up to £23,500

Location: Bekesbourne

Salary: £21,000 - £23,000 (Up to £23,500)

Job Type: Permanent

Job Information

Orbital Internet Group is an Award winning and leading provider in the telecoms industry that has been in operation for over 20 years.

The business is growing quickly and with the injection of new capital from our Private Equity Partners, has only enhanced this. The business has a loyal customer base and scores highly on all customer satisfaction metrics.

We have big plans to bring pure fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands.

We have 3 brands within the group, Orbital Net, Vfast Internet and Vfast Parks. All of which offer their own set of products and services to suit our customer base.

We are looking for dynamic candidates to join us who want to jump on at a time of huge change to help us create what our future looks like.

Summary

We are setting up a new marketing team from the ground up. This is an amazing opportunity to be a part of building this new environment and grow into a suitable role. The team will be built around us, there is a lot of work to do, it’s exciting and demanding all at the same time!

You will be the foundation for our team, keeping everyone organised and supporting your team with their administrative tasks. Tasks can vary from supporting event planning to liaising with suppliers and keeping record of tasks for the rest of your marketing team.

If you are looking to jump in headfirst and are the type of character who is willing to learn as you go, then this is the role for you. Working across 3 brands there are a lot of priorities to juggle, but all with a supportive team where the knowledge you can gain is invaluable.

There will be a lot of independent working with virtual and in person support always at hand.

Candidate Profile & Attributes

We are looking for candidates who are adaptable, efficient, quick thinking and highly organised.

The marketing team must work in complete alignment to achieve success, we will work closely together daily so we chose to work with kind and open-minded characters who are supportive of diversity and equal opportunities. If you can see the funny side of things, that also helps a lot when things get a little stressful! We are often the instigators of internal promotions and therefore tasked with bringing all our teams in the business together, to support campaigns and new projects. This is something that you should really enjoy as its important to bring a little joy into our workplace.

An energetic and approachable person would be most suited to this varied role. You should be the type of person who doesn’t need to wait for instruction, rather seizing the opportunity to be helpful whenever you see it.

 

You should demonstrate strong organisation skills and have work experience in a fast-paced environment. An understanding of telecoms is desirable but not essential.

Organisational skills are essential, you will be the one to initiate organising electronic files, suggesting more efficient ways of working, forward planning and creating processes that support a smaller team to execute a big job. You should be a stickler for detail and not be willing to settle for anything that doesn’t meet your exacting standards.

You should be very familiar with the full Microsoft suite and be able to demonstrate this as you will be using them daily.

Key Responsibilities

  • Support the marketing team through the organisation and administrative support for various projects
  • Maintain strong communication between marketing executives and internal and external stakeholders
  • Coordinate employee meetings and communications for the marketing department
  • Maintain executive schedules and oversee project load
  • Plan and assist in the preparation of presentations on behalf of the marketing team
  • Conduct research for key marketing campaigns
  • Organise and execute tasks from sales teams
  • Ensure materials for our partners are replenished regularly/create an ordering system
  • QA of all marketing materials and merchandise
  • Implement organised online filing system for marketing team
  • Work closely to provide PM’s and other internal stake holders with required information to support project plans
  • Regularly monitor competitors’ activity and changes within the market
  • Keep company CRM up to date
  • Ordering of materials, business cards, promotional materials etc
  • Tracking purchases, logging invoices, monitoring all deliveries
  • Look into events, most suitable for our brands and pricing enquiries and planning (with support)
  • Collating data and reporting, monitoring successes and failures
  • Supporting the wider company in its objectives

 

The role and its responsibilities will be changeable, especially near the beginning of the appointment. Every day will look different, but we will review regularly to ensure the responsibilities are clear and kept up to date. We are still growing and will continue to add to our team in the future.

 

Interview Process

Before applying, please ask any questions you might have about the role. If you think you are the right person for the role but don’t meet the basic criteria, please write us a little something telling us why you should still be considered.

The interview process will consist of 2 stages, an informal chat to learn a bit more about you and what you are looking for, as well as an opportunity for you to ask anything about us.

The 2nd stage will be a practical exercise, an opportunity for you to demonstrate your creativity and marketing mind!

Orbital, celebrating 25 years of innovation.

Telecoms is the ever changing industry, with new developments almost every day there is always more to learn.
Everyone in our business is given the opportunity to expand their knowledge base and skill set just by joining one of our dynamic teams. There is no time for boredom which is why we focus our recruitment efforts on finding the most driven and eager talents.
Our head office is located in the Canterbury countryside and is currently being developed for further office space allowing for future company expansion.

We are always open to hearing from people who want to be a part of our team.

Submit your CV and we will keep hold of it for when a suitable role becomes available.