Location: Bekesbourne
Salary: £25000 plus competitive OTE (£25,000 plus commission)
Job Type: Permanent
Job Information
- Monday – Friday (the occasional weekend or evening work might be required for events, with days off in lieu)
- 9am – 5.30pm
- £25,000 with OTE of £40,000
- Working door to door in and around Kent
- Travel further afield on occasion with overnights (costs covered)
- Pool car available
Who are we?
The Orbital Internet Group is an Award winning, leading provider in the telecoms industry that has been in operation for over 20 years.
The business is growing quickly and the injection of new capital from our Private Equity Partners, has only enhanced this. The business has a loyal customer base and scores highly on all customer satisfaction metrics.
We have big plans to bring full fibre internet services to thousands of residents and businesses across Kent, utilising our Vfast and Orbital Net brands. We are also specialists in the WIMAX wireless connectivity solution which brings superfast internet to people who otherwise would have nothing.
We have 3 brands within the group, Orbital Net, Vfast Internet and Vfast Parks. All of which offer their own set of products and services to suit our customer base.
We are looking for dynamic candidates to join us who want to jump in at a time of huge change to help us create what our future will look like.
The way we operate has changed a lot over the last couple of years, we understand more now than ever the importance of getting the right people to help build a positive culture and a great place to work for all our employees.
The Orbital Living Wage
We are pleased to introduce in 2022 the Orbital Internet Group living wage. This means regardless of what salary you join us on, you will receive a minimum of £21,000 per annum once you have passed your training and probation period (normally 6 months). Every employee is eligible for the Orbital Living Wage once qualified. That puts all our staff at least 13% above the national minimum wage.
Summary
This role is all about helping us create awareness of our brands, primary Vfast Internet but on occasion for Vfast Parks and Orbital too.
We need someone that can be passionate about our brands and wants to help educate customers about our products and services. We are a customer first company, so you should have a customer centric mentality.
We are booking lots of local and national events and we have new products launching in various areas across Kent where we need our brand ambassadors out letting everyone know that we are here and ready to provide them with the best internet connectivity they’ve ever had.
We pride ourselves on our service, its what differentiates us from other big ISP’s, that should start with our brand ambassadors as the first person our prospects will meet.
You’ll be working indoors and outdoors, in all sorts of weathers so a positive attitude and a bit of resilience would be beneficial!
Every day will be different, and you will learn so much within Telecomms which at the moment is one of the most exciting industries to be apart of. This role, as with all roles at Orbital Internet Group will have the full backing, support and knowledge from the wider business to support you to reach your targets.
The best in market tools and equipment are provided to further help you to succeed.
Candidate Profile & Attributes
We are looking for someone who is positive, bubbly and very friendly and approachable. You will be a great communicator and be able to get your message across without being pushy.
As a strong willed and confident individual, you’ll also be diligent about using the tools we provide and completing your limited admin accurately.
We have a great team ready to support our on the field representatives, character is the most important thing with this role and the right person could go a long way.
Key Responsibilities
- You will be one of the customer facing representatives within our business that are responsible for our brand reputation. This is a vital role, and our primary goal is to achieve targets and that includes the measure of the customers experience with you
- Sales based on door to door and events approach
- Covering your allocated territory and accurately recording results on a property-by-property basis
- Educating yourself, with full training on our brands and available product sets
- Proactive in delivering the brand and product information in an engaging and immersive way
- Understanding of client needs and tailoring your approach to answer their needs
- Confident in answering questions about the product, showcasing the brand image to gain customer buy in and loyalty
- Self-motivated and thrive in being part of a team working to achieve a daily target, capturing data accurately with GDPR guidelines
- Comfortable with the physical elements of set up and set down of the activation space which may include small marquees, flags, banners, taking responsibility for kit
- Quick thinking and communicate any issues to the Team Leader in a timely manner to ensure quick resolution
The role and its responsibilities will be changeable, especially near the beginning of the appointment. Every day will look different, but we will review regularly to ensure the responsibilities are clear and kept up to date. We are still growing and will continue to add to our team in the future.
Skills
- Experience in customer facing roles at events, in promotional campaigns or on other similar types of activations, confident achieving target-based activations
- Excellent communication skills with proven experience of completing campaign KPI’s
- Experience of working with mobile phone brands/technology would be advantageous
- Can navigate around a tablet easily and happy to adopt new tools that are provided to help in your daily work
Interview Process
(this can vary from role to role)
The interview process consists of:
1st stage: Around 10 -15 minute video call on Teams with our recruitment officer.
This stage allows us to see if you we are the right fit for eachother.
2nd stage: Up to 30 minute video call on Teams with our recruitment officer and the relevant line manager candidates would report to
This stage allows us to go into more detail about the role, and offers you and your potential line manager to chat more
3rd stage: Face to face interview at our Head Office where candidates can see their potential office and meet our team.
This is where you can see the environment you would work within, where you would sit if you work from the office and to say hello to our friendly team
And finally
If you have any questions, please do get in touch. We are always happy to discuss the role to help you decide if it’s the one you want to apply for.
Culture is a hugely important factor at Orbital Internet Group, we know that can make all the difference to the service our customers receive if our employees are happy and engaged in their work.
There is a lot of potential within our group for someone ambitious that would like to grow. It’s a great time to get into Telecomms and we are excited to bring more positive people into the fold.
We might have a rural location which is gorgeous to work in, but its also really easy to get to! Public transport has bus and train from Canterbury stop practically at our front door.
Like what you see but not sure you are qualified or meet all the criteria? If you are keen then so are we. We always want to talk to people who really want to work with us so drop us a line and have a chat with our friendly recruitment reps who would be happy to talk through our opportunities.
careers@orbital.net