How long does it take to get up and running?
Our lead time is between 10-12 working days, if you need something sooner just let us know and we will always do our best.
How long does the install take?
It depends on how easy it is for our engineers to get the location for the aerial but normally the work is complete within 2-4 hours.
How do I know that I will get the speeds I ordered?
When our engineers arrive to install they will complete a full survey to determine that the speeds will be provided.
What if you arrive to install and can’t get a signal?
If we can’t complete the install for any reason we will cancel your contract and you wont be charged.
Does someone need to be present for the install?
Yes, we will need you to be there when our engineers arrive.
What if I am unavailable on the date you provide for install?
Let us know asap and we can book an alternative date for you. All the engineers work for Orbital so we have more flexibility than some companies.
Can I choose the time that the engineer arrives?
We can’t offer time slots however once your visit had been booked we can advise if the engineers are likely to arrive AM or PM.
What is contention?
The contention ratio is how many other people you could potentially share your internet connection with. The lower the contention you have the less likely you are to experience fluctuating speeds at peak times. This is something to bear in mind when looking for a new internet connection and always check with any potential provider what the contention of the connection is that you are committing to.
How long is the contract?
Our minimum contract term is 24 months, however on a 36 month contract you are eligible for a free installation.