Dignus Group

During the consultation phase, Orbital Net carried out a full review of Dignus Group’s existing infrastructure across all sites. 

The organisation operated a central support headquarters, which housed the majority of phone users and relied on a leased line for core connectivity, alongside numerous residential and supported living locations across the region. 

It became evident that Dignus Group required more than just a telecoms provider. They needed a long-term technology partner capable of delivering: 

– Reliable and future-proof connectivity  

– Stable telephony services across multiple care environments  

– Flexibility to support future growth  

– A responsive support structure that reflected the standards of care they deliver themselves  

As digital systems, VoIP telephony, and cloud-based services become increasingly important within care environments, ensuring resilience and continuity across all locations was critical.

The move away from their incumbent provider was largely driven by dissatisfaction with the level of support being received. 

Dignus Group experienced frustrations around responsiveness, communication, and the lack of a proactive partnership approach. As a care provider operating around the clock, reliable communication and support are essential, particularly as services increasingly rely on digital infrastructure. 

Following attendance at the digital switchover webinar, it became clear that their existing setup was unlikely to provide the level of resilience, flexibility, and support required moving forward. 

Dignus Group selected Orbital Net based on its strong emphasis on customer service, sector understanding, and long-term partnership approach. 

While operating nationally, Orbital Net has retained the values of a family-run business, enabling a more personal and responsive level of support than many larger providers. This included: 

– Dedicated account management  

– Consultative planning and deployment  

– Direct access to UK-based support teams  

– A flexible approach tailored to care environments  

Importantly, Dignus Group valued Orbital Net’s understanding of the challenges facing the care sector, particularly surrounding the digital switchover and the increasing reliance on resilient internet-based services. 

As existing contracts approached renewal dates, Orbital Net implemented a phased migration strategy, gradually transitioning each site to minimise disruption and ensure continuity of service. 

Over time, all locations were successfully migrated, allowing Dignus Group to consolidate services under one trusted provider for both connectivity and telephony.