Sheppey United F.C.

Sheppey United F.C, a cornerstone of the Isle of Sheppey community, was experiencing significant challenges with their existing connectivity provider. The unstable connection was impacting both their day-to-day operations and customer satisfaction. Their card payment systems were frequently failing, causing staff to rely on mobile hotspots, resulting in delays, long queues, and a loss of sales during peak times. Additionally, their academy players, who relied on internet access for classroom activities, were facing connectivity issues due to the classroom’s location in a separate mobile building away from the main site.

Sheppey United F.C faced frequent issues with their card machines going offline, leading to significant operational disruptions and lost sales during matches and events. Staff were often forced to rely on mobile hotspots, which proved unreliable and inefficient, causing delays and frustration for both employees and fans.

The club’s academy classroom, housed in a separate mobile structure, struggled to maintain a stable connection to the main site’s network. This poor connectivity hindered students’ ability to participate in online learning, limiting access to essential educational resources.

During Sheppey United’s high-profile FA Cup run in 2023, televised matches and media coverage placed additional demands on the club’s network. To support the increased activity and broadcasting requirements, temporary high-speed connectivity solutions were essential to ensure seamless operations on and off the pitch.

After conducting a comprehensive assessment of the available broadband speeds in the area, Orbital Net identified that the existing connectivity was not capable of supporting Sheppey United’s expanding operational demands. Frequent network outages and slow speeds were affecting everything from card machine transactions to online learning for academy students.

Recognising these challenges, Orbital Net proposed a bespoke solution designed to provide fast, stable, and resilient connectivity across the entire site. With our expertise in delivering high-performance internet for businesses and organisations, we ensured Sheppey United F.C had the bandwidth and reliability required to support matchday operations, academy learning, and media coverage—including the demands of their FA Cup run in 2023.