Our Customers

Company

All of us at Orbital Net share one core value ‘our customers are our business’. We understand that without our customers we wouldn’t be successful which is why we take pride in ensuring we go above and beyond to deliver what we promise.

“As a company operating 24/7/365 it’s important to us that our suppliers and the quality their installation and support is the best. We have found Orbital to outperform our exacting requirement. We explained our goal was to have a Fibre Optic connection which could provide enough capacity not only for our office but for customers utilising our 200 space lorry park the ability to access the internet in their vehicles, without the customer seeing a slow down when a lot of drivers were online. Our site at Folkestone Services covers over 6 acres and we made the challenge to Orbital even more difficult by insisting that the Wi-Fi units were sited around the outside and for there to be no dead-spots of Wi-Fi reception as we have no lamp post in the centre. They provided us with a plan and at a price which meant we were able to keep within our budget. Something, I may say no one else was able too. Our customers welcome not having to go into a building to use Skype and talk with their families in private without the need to leave their home on wheels. There has been a couple of issues where the Wi-Fi has encountered problems but we were only aware when Orbital told us via their intelligent monitoring tools, even our customers hadn’t noticed.”

Paul Wells – Channel Ports Ltd

“Prince’s Leisure Group has worked alongside Orbital for around 5 years now. We have Orbital installed at all three of our facilities and they provide support for major events and the service is first class…we would not hesitate to recommend Orbital to other facilities. “

Rob McGuirk – Prince’s Leisure Group

“Orbital Net’s customer care is 1st class ensuring the right bespoke package was created and implemented for the need of the school whilst ensuring at the same time an effective and seamless roll out of our new VOIP telephone site wide system was achieved. For a local company they provide a friendly reliable and value for money service. They ensured a smooth transition from a previous supplier, increased bandwidth for a reduced overall cost but not compromised in anyway on service delivery demonstrated by the use of nationally recognised ‘Lightspeed’ filtering protecting our student community. I would highly recommend them if you are considering your options around broadband or VOIP solutions.”

Andy Fisher – Sandwich Technology School

"The Chamber's physical location and business nature requires a reliable, responsive and cost effective Internet provision which is why we have no hesitation in recommending Orbital Net. Their customer focus and proactive engagement has been exactly what we need from a supplier and they have always delivered for us."

Tudor Price – Kent Invicta Chamber of Commerce

"Orbital Net provide us with both a quick, reliable connection and an unparalleled response when we have unforeseen issues with our line."

Dean Oliver – Aqua Flow

“We have been with Orbital for around 10 years now and have always been very pleased with the service. We rely completely on our broadband connection to be able to operate our business and orbital never let us down. They are quick to notify us of any potential issues and always solve problems quickly. They are constantly improving their service and offering new products. We have used their services for many projects recently and are always more than satisfied with the results. We would highly recommend them.”

Salvatori